Customer Evaluation and overall satisfaction
with B & A Dairies Ltd


What is your overall satisfaction with B & A Dairy products and Services?

Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied

How long have you been using B & A Dairy products and services?

Less than 1 month
1 to 6 months
6 months to 1 year
1 year to 3 years
More than 3 years

How satisfied are you with B & A Dairies customer service in the following areas?

Your Roundsman

Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied

Office Staff Availability

Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied

Product Availability

Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied

Would you purchase additional products from B & A Dairy?

Definitely
Probably
Probably Not
Definitely Not
Not Sure

If not what reason would cover your answer.

Quality
Product availability
Price
Other – please specify

Would you recommend B & A Dairy products or services to friend or family?

Definitely
Probably
Probably Not
Definitely Not
Not Sure

What is the most convenient way for you to purchase products from B & A Dairy?

Note on the doorstep
Website
Email
Phone

Do you experience any problems using the company website?

Yes quite often
Yes but rarely
No
Don’t remember

If you did, what kind of problems?

What could we undertake to increase your level of satisfaction with B & A Dairy?

Are there any other products we don’t currently provide that you would like us to provide?

If you have any additional comments or wishes with regard to our products or services, please share them.

Name
Address
Email
Phone number
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